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Repeat Prescriptions

**NEW** Medication Order line 01259 238851(open Mon to Fri 11am till 1pm and 4pm to 5pm)

We know how difficult it has been for people to get through to the practice via the telephone recently. The number of calls have more than doubled. To try to help with this we are introducing a new dedicated phone number for people to order medication.

From 1st June 2021, if you need to phone to order medication you should call 01259 238851. This line will be open Monday to Friday from 11am until 1pm and from 4pm until 5pm. Hopefully, this will ease some of the pressure on the main telephone number.

You will note be able to order medication on the telephone other than at these times.

You can still order your medication via your local chemist, online via the practice (for repeat medications only. Speak to us and we’ll help you get this set up) and also by handing in your repeat order slip which is attached to your last prescription.

Your Repeat Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’.

Stay safe by not coming into the health centre – If you need to order a repeat prescription – do this directly with your chemist if possible. You can also order medication online. Speak to the reception staff about how to organise this, or visit our online services page.  Alternatively you can telephone 01259 760331 but the phone lines are very busy. 

It is easier and quicker to request repeat prescriptions via our online service. Simply log in and select an option. It is important that you don’t run out of essential medicines and you should check which items are needed, especially before holiday periods and long weekends.

Please allow at least 48 hours (2 working days) before your prescription will be ready to collect. 

Please be aware that there are 2 types of prescription:
1. Repeat – Items that are on your re-order form and can be ordered by ticking the appropriate box
2. Special Request – Items that you may have had in the past acutely or been given by the GP at consultation

Any medication that is not on your repeat prescription re order form and is a special request will take 72 hours to be processed and has to be approved by the GP.

Forgot to request a repeat Prescription?

If you forget to request a repeat prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

How to order your medication

By post

You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).

In person

Hand in the repeat prescription re order form to the practice. Providing it is received before 4:30pm in Tullibody and 5:00pm in Alva, the prescription will be ready for collection after 2.00pm, two working days later. There is a box in both reception areas for these forms, so you don’t need to wait at the desk.

Pharmacy ordering/collection service

Pharmacies offer a prescription collection service from our Practice. They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.


You can telephone 01259 760331 but the phone lines are very busy. During the covid outbreak please try and order through the chemist or website.

Additional information

Chronic Medication Service

The NHS Chronic Medication Service is a voluntary service for people with long-term conditions. It’s available at all community pharmacies across Scotland.

You can only use this service if you’ve registered with a community pharmacy.

Excess Medication

Did You Know?

Unused medicines cost the Health Service in Forth Valley £5 million each year. This is the equivalent of 800 hip replacements or 600 heart bypass operations. Please order only the medicines that you require.


  • THINK before you order
  • CHECK what medicines you still have
  • ORDER only what you need
  • MEDICATION goes out of date

 Any unused medication can be returned to your local pharmacy.

Hospital and Community Requests

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

Medication reviews

The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Strong painkillers and driving

You may have noticed that the label on your painkiller medicine says: “May cause drowsiness. If affected do not drive or operate machinery. Avoid alcoholic drink.”

Your doctor or nurse may also have discussed side effects of your painkillers with you.gen

Strong painkillers (or opioids) affect each person in a different way. They can make some people drowsy and reactions can be slower than usual. This may be worse if you take other medicines that cause drowsiness or if you drink alcohol. If you are someone who drives you may be wondering if it is safe for you to drive. The following information will help you to decide.

  • You must not drive if you feel sleepy
  • You must not drive after drinking alcohol or taking strong drugs which have not been prescribed or recommended by your doctor for example, cannabis.
  • You must not drive if you start taking other drugs that cause sleepiness, either prescribed by your doctor or bought from the chemist for example, hay fever medicine.
  • You must not drive on days where you have had to take extra (breakthrough or rescue) doses of a strong painkiller.