Business Manager
Mr Steven Ebsworth (m)
PMVTS, MIHM
The Business Manager has both a strategic and operational role within the practice. He manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Business Manager, in conjunction with the Operations Managers, support the wider Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Operations Managers
Mrs Julie Hammell (f)
Mrs Arlene McLeod (f)
The Operations Managers support the Business Manager in all of the day to day running of the practice. They lead on managing suggestions and complaints and also deputise for the Business Manager in his absence.
Office Supervisors
Miss Laura Earle (f)
Miss Susan Lennon (f)
We have a team of 13 admin staff who work between Alva and Tullibody. They are led and supported by our Office Supervisors, Laura and Susan. Admin staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Admin Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.