Alva Medical Practice

Practice Team

Practice Manager

Mr Steven Ebsworth (m)

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care. He is also happy to discuss any suggestions or complaints.

Deputy Practice Manager

Mrs Julie Hammell (f)

Mrs Arlene McLeod (f)

The Deputy Practice Manager’s support the Practice Manager in all of the business aspects of the practice as detailed above. They also deputise for the Practice Manager in his absence.

Office Supervisors

Miss Laura Earle (f)

Miss Susan Lennon (f)

Admin staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Admin Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.