Our aim is to provide a high quality, caring and personal healthcare service to our whole patient population by:
- Putting our patients at the centre of what we do
- Having a highly qualified and trained multi-professional integrated primary Healthcare Team
- Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.
The practice has seen an exponential rise in telephone calls over the past two years. The volume of calls we are dealing with has more than doubled and is no longer sustainable at the current level. In order to mitigate the risks involved with the increased volume of phonecalls we are receiving, in particular the ability for patients to get through to the practice in a timely fashion, we have had to make some changes to our phone systems to allow us to cope with this.
We will be putting a new phone system in place on Tuesday 1st March/Wednesday 2nd March in our Alva and Tullibody Health Centres. There will be a single number to call – 01259 760331 – and you will get through to the practice. Your call will be answered in either Alva or Tullibody but will be dealt with in the same way regardless of where it is answered.
Additionally, we will shortly stop accepting prescriptions over the telephone. The last day for order medication over the telephone is Monday 28th February. After this time you will need to order your medication in a different way. We are currently encouraging as many patients as possible to register for our online service, Patient Access. This is the quickest, and most importantly the safest way for you to order your medication from us.
You need to register for this service and this can be done via email. Please email the practice – [email protected] and we will send you forms back to complete the registration process.
If you don’t want to use the Patient Access platform you can still order in a variety of different way. You can order via email to [email protected]; you can order via your local community pharmacy; you can send a request in via the Royal Mail or you can hand your re-order form into the practice in the usual way.
We recognise that ordering online won’t suit everyone which is why we have different ways of contacting us on offer. Unfortunately we can no longer sustain a telephone repeat ordering service and this will close completely on Monday 28th February to all patients with the exception of those who are completely housebound.
Thank you for your understanding.